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Terms of Service

This website is operated by Maximise AI. Throughout the site, the terms “we”, “us”, and “our” refer to Maximise AI. Maximise AI offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or subscribing to our service, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

We offer an automation subscription service to our subscribers. This service is designed to provide businesses with scalable solutions for automating operations, offering a cost-effective alternative to hiring an in house operations team.

Section 1 - Subscription Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site. By subscribing to our automation services, you engage in a monthly or as-needed basis, allowing for pause and resume features to match your business needs.

Subscribers are responsible for ensuring that any system access provided to Maximise AI for the purpose of automation setup is done securely and in compliance with relevant privacy and data protection laws.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Our service offering includes a unique pause feature, allowing you to manage your subscription flexibly based on your current automation needs. This feature reflects our understanding of the varying demand for process automation across different business phases.

All data transfers involving subscriber information are conducted over secure channels, employing industry-standard encryption protocols to safeguard your data.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

Section 4 - Subscription Modifications and Pricing

Prices for our subscription services are subject to change without notice. We reserve the right at any time to modify or adjust the subscription packages (or any part or content thereof) without notice at any time. Subscribers can pause and resume their subscriptions based on their current needs, ensuring flexibility and cost-effectiveness.

Section 5 - Subscription Services

Our subscription services offer unlimited automation request submissions, subject to queue and complexity. Requests are processed on a first-come, first-serve basis, with an average completion time depending on the plan selected and the complexity of the automation. The scope of each automation request is limited to processes up to 20 steps to ensure efficiency and effectiveness. A 'step' in a process may include any action or trigger, such as data retrieval from a form submission or the initiation of a predefined sequence of tasks within a workflow.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. This includes being clear in your communication regarding the details of the processes you wish to automate, including the overall process, steps involved, and system logins, ensuring a smooth setup and execution of your automation requests.

Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools 'as is' and 'as available' without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Section 8 - Third-Party Links

Certain content, services, and features available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

Section 9 - User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence; to pay compensation for any comments; or to respond to any comments.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. Please view our Privacy Policy for complete details on how we use and protect your personal information.

Section 11 - Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to service descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

Section 12- Process Automation Requests

Subscribers can submit automation requests through Trello, attaching any necessary documents, spreadsheets, or videos that clearly outline the process to be automated. Each request must include:

  1. A description of the overall process and its purpose.
  2. Detailed steps involved in the current process and any desired changes.
  3. Login details for all systems involved in the process, provided securely.

Section 13 - Subscription Management and Billing

Subscribers have the flexibility to manage their subscriptions directly through their account dashboard, including pausing and resuming their service. Billing cycles are based on 30-day periods, with the option to pause the service, effectively stopping billing until the service is resumed.

Section 14 - Refund Policy for Subscriptions

Subscribers may cancel their subscription at any time. A refund will be issued for any unused days remaining in the current billing cycle at the time of cancellation. This ensures that subscribers only pay for the time the service is active and used.

Section 15 - Limitations and Exclusions

Our automation services are designed to accommodate a wide range of business processes. However, we reserve the right to decline requests that exceed 20 steps or involve complexities that cannot be effectively automated within our operational scope. In such cases, we will provide recommendations for adjusting the process or exploring alternative solutions. While we strive to offer comprehensive automation solutions, our services are subject to the capabilities and limitations of third-party platforms such as Make.com and Zapier. We will clearly communicate any such constraints that might impact the execution of requested automations.

Section 16 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; to submit false or misleading information; to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl, or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 17 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Section 18 - Indemnification

You agree to indemnify, defend, and hold harmless Maximise AI and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 19 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 20 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 21 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Section 22 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

International subscribers must ensure their use of our service complies with local laws applicable to them, in addition to the governance of UK law over these Terms.

Section 23 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Significant changes to these Terms will be communicated to subscribers through email or a prominent notification in the subscriber dashboard, ensuring you are always informed of our current practices. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 24 - Contact Information

For any inquiries or support needs, please reach out to us via email at [email protected]. For legal inquiries, please specify 'Legal Query' in your subject line to ensure your message is directed appropriately.

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